FAQ

When selecting new tyres, several considerations come into play.

Four crucial factors to weigh include:

1. Local weather and climate:
Consider your region's weather conditions. For instance, if you reside in an area prone to heavy rainfall, prioritizing the tyre's 'wet grip' rating from the tyre label is advisable.

2. Vehicle type:
Whether you drive a car, van, 4x4, or camper van, each vehicle type demands tyres tailored to its specific requirements.

3. Driving habits:
Each tyre listed on Tires247.ae is accompanied by details about its intended usage conditions. Assessing these specifications will assist in finding a tyre that matches your driving style.

4. Budget constraints:
While cost is a significant factor, it's essential to remember that tyres are your vehicle's sole point of contact with the road. Instead of focusing solely on price, consider what fits comfortably within your budget.

We understand the importance of choosing the right tyres, and many shoppers prefer to research and compare various brands and models.

For detailed information on any specific tyre, our tyre experts have compiled comprehensive details for each model in our catalog. You can find this information on each tyre's product page, accessible directly from the tyre search results by clicking on the tyre's name.

Additionally, we maintain a directory showcasing the range of brands we carry on our website.

Certain vehicle manufacturers may specify particular tyres for their vehicles, which were originally used during the vehicle's design phase.

These tyres are often highly specialized and must be matched precisely to specific vehicles. Considerable effort is invested in tuning and optimizing them, particularly for high-powered sports or luxury vehicles.

If your vehicle, such as a multi-purpose vehicle (e.g., minivan) or one that frequently carries heavy loads, is designed by the manufacturer to use tyres capable of supporting heavier loads, you may need XL (Extra Load) or reinforced tyres.

You can identify these tyres by looking for the letters XL or RNF on the sidewall, similar to how the tyre size is indicated.

Determining tyre longevity is complex and depends on several factors:

• Driving habits
• Road conditions
• Vehicle specifications
• Make and model of the vehicle
• Weather conditions

If you need more information, please visit our Help Center for answers to frequently asked questions.

Tyre Safety: The 5-Year Rule

Tyres are considered new and suitable for retail up to 5 years from their production date, a standard set by the German BRV.

During use, it's recommended to replace tyres when they reach 7 to 10 years of age (6 years for caravans or trailers).

How to Determine a Tyre's Age

Look for the DOT code on the sidewall of the tyre. This code includes the tyre's manufacturing date.

Since the year 2000, the date section of the code consists of 4 numbers. The first two digits indicate the week of manufacture, and the last two indicate the year. For example, a code like '3909' means the tyre was manufactured in the 39th week of 2009.

Choosing Your New Tyres

When you visit the Tires247.ae website, you begin by conducting a tyre search. You can either enter your vehicle details or specify your tyre size:

1. Search by Tyre Size: Enter the width, height, and rim size of your tyres..

2. Search by Vehicle: Enter the make, model, and year of your vehicle.

Once you've entered the correct information, click 'Search Tyres' to view all tyres available in that size.

Our search results page is designed to provide comprehensive details for each tyre.

Booking Your Fitting Appointment.

After selecting your new tyres, choose an installer where you'd like the fitting to occur. You can also select a convenient date and time.

Once you've selected your tyres and installer, click 'Place Order.'

Entering Payment Information

Upon clicking 'Place Order,' you'll be prompted to enter your personal and payment details for online payment. This is a standard security measure.

At Tires247.ae, we prioritize the security of our customers' personal data. Our systems comply with the latest retail safety protocols to ensure the security of all banking and personal information.

Keeping You Updated

After placing your order, you'll receive booking details confirming your order, fitting appointment, and order number.

The Tires247.ae team manages everything else, providing regular updates at each stage for your peace of mind.

At Tires247.ae, we strive to provide you with the best possible experience.

We believe in keeping you informed every step of the way, even after you've completed your visit to our website. Clear communication is essential for a stress-free online shopping experience, particularly after a transaction.

To ensure you're updated on your order's progress, we provide regular updates at these key stages:

For Fully Fitted Orders:

• Upon completion of purchase
• Once the tyres have been dispatched, including tracking delivery and confirmation from the fitting center. We'll notify you promptly of any issues.

For Mail Orders:

• Upon completion of purchase
• Once the tyres have been dispatched

In the unlikely event of any issues arising during the process, we'll promptly contact you via phone or email to inform you and resolve the matter.

We continually strive to enhance our pricing by sourcing the best deals and ensuring tyre availability. Prices may vary due to factors beyond our control.

Additionally, prices may change when new deals are introduced or when a tyre becomes unavailable at its previous price.

Our online inventory reflects all currently available stock. Occasionally, we may be able to locate a specific item through alternative channels beyond our standard systems.

If you have a specific tyre request, please contact us via email at customercare@tires247.ae or through WhatsApp/call at +971551279134. We'll make every effort to locate the tyre for you.

Sometimes, two tyres that appear identical on the search results page may have subtle differences, such as specifications (like speed rating), origin, or tyre labeling scores. For instance, an earlier model version may have a different score.

Most of the time, the images on our website accurately represent the tyres you'll receive. However, please be aware that all images are for illustrative purposes, and for certain models, there may be slight variations in the tread pattern, particularly based on the tyre size ordered.

Some vehicles, particularly those from BMW, Audi, and Mercedes, may require different tyre sizes for the front and rear axles.

If your vehicle has such dual size requirements, our search results will reflect these specific tyre sizes accordingly.

Since its inception, TIres247.ae has revolutionized the online tyre purchasing experience for motorists in the UAE. Here are the key benefits of buying from us:

1. Extensive tyre selection: We offer a wide range of tyres suitable for all vehicle types. Our team diligently ensures availability of the latest models from top brands in the tyre industry.
2. Convenient tyre fitting: Our online booking system allows you to schedule your tyre fitting at a time that suits you, minimizing disruption to your day.
3. Flexible installer network: We provide a variety of installer options across the UAE, allowing you to choose a location convenient for you.

Wheel alignment becomes necessary when your tyres exhibit uneven wear or when your vehicle tends to veer to one side. While it's crucial to address alignment issues promptly, it's generally advisable to have your vehicle's wheel alignment checked annually.

Wheel alignment involves adjusting the angles of the wheels to ensure they are perpendicular to the ground and parallel to each other. This process aims to maximize tyre lifespan, enhance fuel efficiency, and maintain a straight trajectory when driving on level roads.

Symptoms indicating a need for wheel alignment include:

• Uneven or rapid tyre wear
• Drifting or wandering on a straight, level road
• Pulling away from a straight line
• Steering wheel spokes off-center while driving on a straight road

If a vehicle has loose or worn front-end suspension parts, wheel alignment is not possible. Before initiating the alignment process, the technician will inspect for any worn components and inform you of the findings.

A four-wheel alignment is considered the most effective type. Many modern cars feature adjustable rear alignment settings, and even those without such adjustments can benefit from a four-wheel alignment. This comprehensive approach allows technicians to identify and address rear tracking issues by making necessary adjustments to the front alignment.

After the wheel alignment procedure, it is essential to drive the car on a straight and level road. Ensure the vehicle maintains a straight trajectory and the steering wheel spokes are level. If any issues are observed, return to the technician for further adjustments and fine-tuning of the alignment settings.

To find the nearest installer to your location, visit our 'Installer Network' page.

Once there, enter your location and click the 'Search for Store' button. This will display the nearest installer to you.

Wheel balancing ensures smooth tyre and wheel rotation without causing vibrations. This process involves identifying heavy spots in the wheel-tire combination and counteracting them by placing a precisely measured weight on the opposite side of the wheel. When tyres are out of balance, the car may vibrate, especially at speeds between 80 and 120 km/h. Symptoms of an unbalanced wheel include:

• Vibration in the steering wheel at specific highway speeds.
• Vibration in the seat or floorboard at particular highway speeds.

Even a minor imbalance of 10 or 20 grams on a front wheel can cause noticeable vibrations in the steering wheel around 100 km/h. Balancing all four wheels often results in a noticeably smoother driving experience. In some cases, hitting a pothole can dislodge the weight attached to the wheel, causing an imbalance. Regular wheel balancing is essential for maintaining optimal vehicle performance and a comfortable driving experience.

Each tyre displayed on Tires247.ae is individually priced.

The price displayed includes 5% VAT, delivery to the installer, installation (including replacement with a brand new standard valve), balancing (using quality weights), and disposal of your old tyres.

When you purchase 4 tyres or more, your wheel alignment will be visually inspected. If any defects are found, they can be fixed at an additional cost. We also offer tyre rotation services every 20,000 km, up to once a year.

Please note that extra service charges apply for specialized wheels, such as center or bead lock. Valves with TPMS, if required, will also be charged separately. Contact us for any specialized requirements.

Wheel alignment will incur an additional charge.

Payments can be made using VISA or MasterCard. Currently, we do not accept cash payments, but we are actively working on a solution to facilitate cash transactions.

Orders will be processed only upon the assurance or realization of payment by Tires247.ae. Any unpaid orders will be automatically deleted five days after the date of placement.